Any Questions?

 

What is Symphony?

It is the new website platform for The Salvation Army built by the Western Territory. It is a single web project that optimizes all our sites for giving, volunteering, subscriptions, attendance and public assistance.

Am I on Symphony right now?

This site that you're on right now is not a Symphony site, it is an informational tool to educate The Salvation Army internally.

Why is it called Symphony?

The new website project is called "Symphony".  After much research on our web presence it was determined that we aren't just one instrument, but many different instruments playing in concert.  The website has been designed around the idea that we should each keep our own unique local/regional identities while getting the best from the corporate brand.

When does this launch?

This project will have a rolling launch. The master site will tentatively launch by May 2021. Tentative plans will be for divisional sites to be next followed by corp sites.

I am responsible for a Divisional Website, is my site the master or a local site?

That is a great question. Your site is a local site. There are 3 types of local sites:

• Corps Community Center
• Program
• Multi-Unit 

A division will have a multi-unit local site, meaning that the layout for your site will be largely the same as a Corps, but you will also have a locations page that lists the corps and programs within your command.

I am responsible for a Metro Area Website, is my site the master or a local site?

Your site is a local site. There are 3 types of local sites:

• Corps Community Center
• Program (West Women and Children's Shelter, Silvercrest, etc.)
• Multi-Unit 

A Metro Area will have a multi-unit local site, meaning that the layout for your site will be largely the same as a Corps, but you will also have a locations page that lists the corps and programs in your metropolitan area.

How will this affect my current website?

Your current website can remain live until your new site is complete.  We understand that this is a big shift, we have planned some time where the sites can overlap.  This is the safest path for us from a search engine optimization perspective. You can close your existing site any time after your new site launches.  When you're ready to close down your site, Mona Moody will help to do a permanent redirect for you. You can keep any custom URL you might have purchased (ie: gosalarmy.org). These custom URLs can be retained but simply directed to the new site.  

Who manages these websites once they are live?

Divisional Web Administrators will now automatically have administration rights for all websites within your division.  They will share responsibilities with the corps staff who will also have admin rights for their respective corps sites.  Divisional and Metro Area Sites will be solely administered by Divisional Staff.  (IE: Time's square Metro’s site will be managed by the GNY division Web Administrator) Program sites will have shared ownership between the Program’s staff and DHQ. Additional administrators or changes to administrator groups can be assigned during the prep phase of the project.

What new things will I be responsible for?

Once you've been given access to your site, we would love for you to log in and add information about the programs that are specific to your location. You can also add marketing content, upcoming events, local stories, social media links and videos.  All of your basic contact information, history and leadership information will be autopopulated for you.

Divisional staff will continue to be responsible to review all sites within their command to be sure they are up to date giving marketing and content support where necessary.

Who should I call if I have questions?

If you have a question about the Symphony Project, you can email Mona Moody at mona.moody@uss.salvationarmy.org.